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Shipping

Shipping

UK MAINLAND SHIPPING SERVICE

All orders placed BEFORE 3.00pm are packed and shipped the same day unless otherwise stated at the time of ordering.

Orders placed AFTER 3:00pm, will be processed the following working day, adding 1 working day to the shipping service. 

orders placed after 3:00pm on a Friday, will be shipped on the next working day which is the following Monday (excluding bank holidays, in which case it will be the next working day). For orders placed on a non working day (Saturday or Sunday) please add 1 working day to your shipping date.

On the day of collection, you'll receive an email and/or text message from UKMail confirming your tracking details and expected delivery day. On the day of delivery, you'll receive an email and/or text message from UKMail letting you know that they will attempt to deliver your parcel that day within a 1 hour time slot, you can also request an email and/or text message to let you know when your delivery is the driver's next stop. You can also re-organise the delivery date so it’s convenient with you.

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Scottish Highlands & Offshore 

if your post code begins with one of the following AB31-AB38,AB40-AB56,IV1-IV28,IV30-IV32,IV36-IV40,IV52-IV54,IV63,KW1-KW14,PA21-PA38,PH4-PH41,PH49-PH50,BT,HS,IV41-IV49,IV51,IV55,IV56,KA-27-KA28,KW15-KW17,PA20,PA41-PA49,PA60-PA78,PH42-PA44,ZE,IM your order will be sent on a 2 working days 48hr service. This service is charged at £4.95. On the day of collection you'll receive an email and/or text message from UKMail confirming your tracking details and expected delivery day. On the day of delivery, you'll receive an email and/or text message from UKMail letting you know that they will attempt to deliver your parcel that day within a 1 hour time slot, you can also request an email and/or text message to let you know when your delivery is the driver's next stop. You can also re-organise the delivery date so it’s convenient with you.

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EUROPEAN SHIPPING SERVICE

Shipping services to EU & European countries listed below via UKMail. Unless specified below our shipping charges exclude any import taxes, charges, duties or clearance costs and we shall not be liable for such sums.

Shipping to the following destinations is via our carrier UKMail, these services are based on a flat rate on all orders up to 70kg.

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To return your product, you should mail your product to: Unit 5B, Andoversford Industrial Estate, Gloucester Road, Andoversford, Cheltenham, Gloucestershire, GL54 4LB.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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